Welcome to Zyenaa’s Help Desk! Have questions? We’re here to help. Below are answers to the most commonly asked questions about shopping with us.
Where do you ship?
We ship worldwide! Wherever you are, Zyenaa is happy to bring style to your doorstep.
How long will my order take to arrive?
- India: 3–7 business days
- International: 7–15 business days
Shipping timelines may vary slightly depending on customs or logistics.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your Zyenaa account and view your order status under “My Orders.”
Can I cancel or modify my order after placing it?
Yes, you may cancel or modify your order within 12 hours of placing it, provided it hasn’t been shipped. Email us at support@zyenaa.com with your order number.
What is your return and exchange policy?
We offer a 7-day return window from the date of delivery for unused, unworn items with tags intact. Please refer to our Returns & Refund Policy for full details.
Are your products true to size?
Yes! All Zyenaa products are made using international sizing standards. You can find detailed measurements in our Size Guide available on every product page.
What fabric do you use?
We use premium, breathable, and skin-friendly fabrics, handpicked for comfort and durability. Many of our collections use organic and sustainable materials.
How do I care for my Zyenaa clothing?
Each garment comes with a care label. We generally recommend:
- Cold wash
- Gentle cycle
- Do not bleach
- Low heat iron
- Avoid tumble drying for best results
How can I contact customer support?
We’re always here to help. Reach us via:
- Email: support@zyenaa.com
- Contact Form: On our website under “Help” or “Contact Us”
